App users
I use a Limini app
Sign-in, errors, notifications, privacy or deleting your account. This is your place.
See help and FAQSupport center
This is the official support page for Limini platforms and mobile applications published on the App Store and Google Play. We are here to help.
Clients and companies
I have a project or contract with Limini
Support for your custom platform runs through the channels defined in your contract. For a new project, use Contact.
Go to contactResponse times
General enquiries
2 business days
Monday to Friday, business hours in Chile and Eastern Time.
The app is not working
Priority · 1 business day
Errors that prevent you from using the app or accessing your account.
Contact channels
Email support
Write to support@limini.us. The link opens an email with a template ready to fill in.
Privacy and data
Questions about your personal data: privacy@limini.us. See the privacy policy.
Delete account and data
Request deletion of your account and data from the data deletion page, which sets out timelines and what is retained.
Help
Frequently asked questions
Search by keyword or browse the most common questions.
How do I get support for a Limini application?
Write to support@limini.us with the application name, your device model, the operating system version and a description of the problem. We reply during business hours, normally within 2 business days.
How do I request deletion of my account and data?
Follow the instructions on the data deletion page or write to privacy@limini.us from the email address linked to your account. We delete your account and associated data within a maximum of 30 days.
I forgot my password or cannot sign in
Use the "Forgot my password" option on the app's sign-in screen; you will receive an email with a recovery link. If the email does not arrive, check your spam folder and confirm it is the same address you registered with. If you still cannot get in, write to support@limini.us.
Where is the privacy policy for the apps?
The privacy policy applies to this website and to Limini mobile applications. It is the same document we link from the App Store and Google Play listings.
What information helps you help me faster?
The exact app name, the store you downloaded it from (App Store or Google Play), the app version, your device model, the operating system version and, if possible, screenshots or the steps to reproduce the problem.
The app crashes or runs slowly
Try these steps in order: close and reopen the app; check that you have the latest version in the App Store or Google Play; restart the device; and if it persists, uninstall and reinstall (your account data is kept on the server). If none of that works, write to us with the details above.
How do I cancel a subscription?
Subscriptions purchased inside an app are managed through the corresponding store: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments and subscriptions. Cancelling in the store stops future renewals. If you need help, contact us.
Do you provide support for custom projects?
Yes. If you are a development or advisory client, you have support channels defined in your contract. For new enquiries, use the contact page.
No questions match that term. Write to support@limini.us and we will help you.
Did not find an answer?
Write to us with the details of your problem and we will help you directly.
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